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SAP C_C4H22_2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Clean Core: This section evaluates the ability of IT Solution Architects to apply clean core principles to ERP systems. It emphasizes maximizing business process agility, reducing adaptation efforts, and accelerating innovation.
Topic 2	Account Creation and Settings: This section targets IT Solution Architects, covering the provisioning of environments and configuration of various settings. It includes contact data integration, DNS settings, SSL certificates, email channel setup and compliance, account security settings, and channel setup. The focus is on describing, explaining, and configuring these elements.
Topic 3	Data Integrations Advanced: Designed for Data Center Network Engineers, this section delves into advanced data integration techniques. It encompasses store data onboarding (CSV), product data integration (URL, Google Tag Manager), sales data onboarding (APIs), customer data onboarding (APIs, CSV), Predict, and the SAP Customer Data Platform connector. The emphasis is on describing and explaining these integration methods.
Topic 4	Data Collection and Contact Management: Aimed at Data Center Network Engineers, this section focuses on contact management, block lists, Smart Insight, Web Extend, relational data, and plug-in onboarding for platforms like SAP Commerce, SAP Customer Data Platform, and Magento. It assesses the ability to describe, explain, and utilize these components effectively.

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SAP Certified Associate - Implementation Consultant - SAP Emarsys Sample Questions (Q42-Q47):

NEW QUESTION # 42
Which of the following attributes can be used for Smart Insight filtering? Note: There are 3 correct answers to this question.

A. Email campaign name - You can filter contacts based on the campaign's name in Emarsys.
B. Attribution channel - You can filter by the channel responsible for the purchase (currently email, In- app, and Push campaigns).
C. Expired Coupon - You can filter for users whose coupon has expired.
D. Price amount - You can filter orders based on a price range for items purchased in those orders.
E. External ID - you can filter contacts by this ID if you use an external ID to identify your customers, products, or stores.

Answer: A,B,D

Explanation:
Smart Insight filtering in SAP Emarsys includes:
* Option A:Correct. Attribution channel (e.g., email, push) is a filter for purchase sources.
* Option C:Correct. Email campaign name allows filtering by specific campaigns.
* Option D:Correct. Price amount enables filtering by order value ranges.
* Option B:Incorrect. Expired Coupon is not a standard Smart Insight filter.
* Option E:Incorrect. External ID filters contacts, not Smart Insight purchase data directly.The SAP Emarsys Help Portal under "Smart Insight" lists these filters.References:SAP Emarsys Help Portal -
"Smart Insight" (https://help.emarsys.com/).

NEW QUESTION # 43
You want to create a trigger in order to send a password reset email. Which data management option do you need?

A. External Event
B. Form Settings > Opt-in Invitations and Interests
C. Channels > Triggered Email
D. Field Editor

Answer: A

Explanation:
To send a password reset email in SAP Emarsys, you need to create a trigger that responds to a specific action or event, such as a user requesting a password reset. The correct option is "External Event" because it allows you to define an event (e.g., "Password Reset Requested") that can be triggered via an API call or other external system integration. This event can then be linked to an automation program or email campaign in the Automation Center to send the password reset email.
* Option A (Form Settings > Opt-in Invitations and Interests):This is used to manage subscription forms and opt-in preferences, not for triggering emails based on external actions like password resets.
* Option C (Channels > Triggered Email):While "Triggered Email" suggests an email sent based on a trigger, this is not a specific data management option in SAP Emarsys. Triggered emails are configured via automation programs or external events, not directly under "Channels."
* Option D (Field Editor):This is for managing contact fields in the database, not for setting up triggers.
The official SAP Emarsys documentation, specifically the "External Events" section, confirms that external events are used to trigger automated responses like emails based on actions outside the Emarsys platform (e.g., API-triggered password reset requests).References:SAP Emarsys Customer Engagement Help Portal - "External Events" (https://help.emarsys.com/).
In SAP Emarsys, to send a password reset email, you need to create aTriggered Emailcampaign that is activated by anExternal Event. An External Event serves as a trigger, initiating the sending of time-sensitive, personalized emails in response to specific user actions, such as a password reset request.
Steps to Implement a Password Reset Email:
* Create an External Event:
* Define an external event in Emarsys that will act as the trigger for the password reset email. This event will be called via the API when a user requests a password reset.
* Set Up a Triggered Email Campaign:
* Develop an email template designed for password resets.
* Configure a Triggered Email campaign that is linked to the previously created external event.
* Integrate with Your System:
* Ensure that your application or website calls the Emarsys external event via the API whenever a user initiates a password reset.
This setup ensures that the password reset emails are sent promptly and reliably, providing users with the necessary information to reset their passwords.

NEW QUESTION # 44
How are list-unsubscribes generated?

A. A recipient changes his or her newsletter information in the account profile.
B. A recipient opts out by using the Unsubscribe link provided by the email client.
C. A recipient opts out by using the Unsubscribe link in the email footer.
D. A recipient opts out by using the Unsubscribe link in the email header.

Answer: D

Explanation:
List-unsubscribes in SAP Emarsys refer to a standardized unsubscribe mechanism:
* Option B:Correct. List-unsubscribes are generated when a recipient clicks the unsubscribe link in the email header, typically inserted via the List-Unsubscribe header (RFC 2369), which Emarsys supports for compliance.
* Option A:Incorrect. Changing profile info may update preferences but doesn't trigger a list- unsubscribe.
* Option C:Incorrect. Footer unsubscribe links typically lead to a preference center, not a list- unsubscribe.
* Option D:Incorrect. Email client links (e.g., "Report Spam") are not managed by Emarsys as list- unsubscribes.The SAP Emarsys Help Portal under "Email Compliance" details the header-based list- unsubscribe process.References:SAP Emarsys Help Portal - "Email Compliance" (https://help.emarsys.
com/).

NEW QUESTION # 45
You are an account owner. You want to add a new administrator with access to Smart Insight. Which user role do you select?

A. Administrator
B. Operator
C. BI Administrator
D. Account Owner

Answer: C

Explanation:
In SAP Emarsys, user roles define access levels:
* Option C (BI Administrator):Correct. The BI (Business Intelligence) Administrator role is specifically designed to provide access to Smart Insight, which includes advanced analytics and reporting features like revenue and customer lifecycle data.
* Option A:Incorrect. Account Owner has full access but is typically reserved for the primary owner, not a new admin.
* Option B:Incorrect. Administrator has general access but lacks specific Smart Insight permissions unless customized.
* Option D:Incorrect. Operator is a limited role for basic tasks, not analytics access.The SAP Emarsys Help Portal under "User Management" details the BI Administrator role for Smart Insight.References:
SAP Emarsys Help Portal - "User Management" (https://help.emarsys.com/).

NEW QUESTION # 46
SAP Emarsys has four types of block lists. Under which list do notorious complainers fall?

A. Robinson
B. Internal
C. Global Suppression
D. Complaints

Answer: D

Explanation:
SAP Emarsys maintains four block list types to manage contact exclusions:
* Option D (Complaints):Correct. Notorious complainers-contacts who frequently mark emails as spam or complain-are added to the Complaints block list to prevent further sends and protect sender reputation.
* Option A (Internal):Incorrect. Internal block lists are for manual exclusions (e.g., employees), not complainers.
* Option B (Robinson):Incorrect. The Robinson list is for contacts who have opted out via a third-party list, not specifically complainers.
* Option C (Global Suppression):Incorrect. Global Suppression is a broader list for legal or compliance- based exclusions, not complaint-specific.The SAP Emarsys Help Portal under "Block Lists" identifies the Complaints list for this purpose.References:SAP Emarsys Help Portal - "Block Lists" (https://help.
emarsys.com/).

NEW QUESTION # 47
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